Who we are
The Stellar Family of Companies (“Stellar,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose information when you interact with us through our website located at www.thestellarfamily.com (“Website”) and through other communications and services we provide within Lubbock, Texas, and surrounding areas.
We are a privately held real estate company focused on creating value through investing, developing, and managing multifamily properties. This Privacy Policy applies solely to The Stellar Family of Companies and its subsidiaries, including Stellar Capital Partners, Stellar Development, Stellar Construction, and Stellar Communities.
1. Scope of This Policy
This Privacy Policy applies to:
- Visitors to our Website
- Clients, prospects, property owners, tenants, investors, and business partners
- Interactions involving text messaging, phone, email, and in-person communication related to our real estate and development services
2. Information We Collect
a. Information You Provide
- Contact details: Name, phone number, email address, mailing address
- Property-related data: Ownership details, investment preferences, real estate goals
- Communication history: Emails, form submissions, call logs, meeting notes
Event participation: Information provided when you register for events
b. Information We Collect Automatically
- Device and browser info: IP address, browser type, operating system, referring URLs
- Usage data: Page views, time on site, links clicked
- Cookies and analytics: Used to understand how users interact with the Website
3. How We Use Your Information
- Provide and manage real estate and development services
- Communicate with you regarding inquiries, projects, or services
- Improve our Website and client experience
- Send occasional marketing updates (with opt-out options)
- Comply with legal or regulatory requirements
4. Disclosure of Personal Information
We do not sell or rent your personal information. We may share it with:
- Trusted service providers who help operate our business (e.g., website hosting, email systems)
- Team members or affiliates within The Stellar Family of Companies to fulfill your requests
- Legal authorities when required by law or to protect our legal interests
We do not share your data with outside partners without your authorization.
5. Mobile/Text Messaging Privacy
If you opt in to receive text messages from The Stellar Family of Companies, the following applies:
“By checking the box on our contact form, you consent to receive recurring SMS messages from The Stellar Family of Companies, including service updates and promotional and marketing messages. Message and data rates may apply. Message frequency may vary. You may opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For help, reply HELP.”
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
- All opt-in and communication data remain confidential.
- Each message will include opt-out instructions.
- You may receive up to 4 messages per month unless otherwise stated.
6. Cookies and Tracking Technologies
We may use cookies, pixel tags, and analytics tools to:
- Understand user behavior
- Improve Website performance and usability
- Offer a more personalized browsing experience
You can control cookies through your browser settings. For full functionality, we recommend enabling cookies.
7. Data Security
We take data security seriously and use industry-standard practices to safeguard your personal information, including:
- Administrative safeguards: Staff training, restricted access policies
- Technical safeguards: SSL encryption, firewall protection, secure form submissions
- Physical safeguards: Controlled office access, secure storage of physical documents
Despite these efforts, no system can be guaranteed 100% secure. If you suspect unauthorized use of your information, please contact us immediately.
8. Data Retention
We retain personal information only as long as necessary for:
- Providing services or responding to inquiries
- Fulfilling legal, tax, and compliance obligations
- Maintaining transaction records for audit and dispute purposes
Once no longer needed, data is securely deleted, anonymized, or archived. We periodically review our storage practices to ensure appropriate retention durations.
9. Your Rights and Choices
You have the right to:
- Request access to personal data we hold about you
- Correct or update inaccurate information
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the details below. We’ll respond within a reasonable timeframe.
10. Third-Party Links
Our Website may contain links to third-party sites (e.g., listing platforms, service providers). These sites operate independently, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before engaging with them.
11. Changes to This Policy
We may update this Privacy Policy periodically. If changes are material, we will notify you by posting a revised version on our Website with an updated effective date.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact:
The Stellar Family of Companies
West Texas National Bank Building
6502 Slide Road, Suite 404
Lubbock, Texas 79424
Phone: (806) 771-2030
Email: info@thestellarfamily.com
Website: www.thestellarfamily.com