FROM START TO STELLAR

Multifamily Property Management that Keeps a Community Profitable, Well Maintained, and Fully Occupied

We oversee, operate, and maintain residential communities for our own portfolio and for third-party owners, with the same teams and the same standard either way, and a positive living experience for the people who call them home.

Property management is the daily work of running a residential community: overseeing the people, operating the systems, and maintaining the property itself. The goal is steady and unglamorous. Keep the community profitable, well maintained, and fully occupied, and give residents a living experience they would recommend. We have done this work on our own portfolio since 1989, across roughly 11,000 units owned and managed, and we do the same work for third-party owners through full property management, lease-up services, and operational advisory.

Because we manage what we own, the standard was set by our own money long before any client asked us to meet it. An owner who hires us gets the teams, systems, and reporting we built for ourselves, and our property teams answer to asset managers whose job is to hold them accountable.

What We Manage

Six core responsibilities, on every community, every day

Leasing & Marketing

Pricing, advertising, tours, and follow-up that keep the pipeline moving and the community occupied.

Resident Screening

Consistent, compliant qualification standards, applied the same way to every application.

Rent Collection

Clear billing, consistent collections, and delinquency addressed early and documented.

Maintenance & Repairs

Preventive care and responsive work orders that protect both the asset and the resident experience.

Financial Management

Budgets, monthly financials, and owner reporting that reflect what is actually happening on the ground.

Legal & Compliance

Fair housing, lease administration, and regulatory requirements handled correctly, including tax credit compliance where it applies.

How We Operate

for Property Management

Trinitas diagram

Every management company handles leasing and marketing, resident screening, rent collection, maintenance and repairs, financial management, and legal and compliance. What separates one operator from another is how consistently they get done. Ours run on Trinitas™, our proprietary management platform, refined over decades of operating our own portfolio and built around three pillars that work together on every community. Focus keeps every result measured against what never changes: consistent financial performance, asset preservation, and risk mitigation. Resources are the people, time, and capital behind the work. And Processes are how it actually gets done: the Fundamental Management Process (F.M.P.), the documented playbook every community runs on so a new asset plugs into a proven system on day one instead of inheriting whatever the last manager left behind; the Stellar Toolkit, the systems and technology behind that process, from the CRM our leasing teams live in to the reporting owners see; and Critical Success Factors, the measured benchmarks that tell us, weekly, whether the process is actually working. On the ground, that means every community reports weekly against the same benchmarks, and our own asset management team audits our property teams on a schedule, with scored audits that include blind leasing tests. A client's community plugs into the exact same system.

Lease-Up

Lease-up is its own discipline, and we treat it as one. Because development, construction, and property management share a roof, our lease-up teams build the marketing plan and budget while the buildings are still going vertical, and start generating leads months before the first move-in, so the leasing office opens with prospects already in hand instead of starting cold on opening day. Every lease-up runs on the same data-driven approach as the rest of our portfolio: pace tracked weekly against benchmarks on a dedicated dashboard, so we know within days, not months, whether a community is on track. Onsite leasing teams get hands-on sales coaching through that stretch, reinforced by scored audits that include blind leasing tests. And if a lease-up falls behind pace, we deploy a task force, pulling in asset management, marketing, and property management together, to close the gap before it becomes a real problem. We have carried our own communities from first move-in to stabilization this way across the Virtu Collection and our Hudson properties, and we bring the same sequencing, coaching, and dashboards to third-party lease-ups.

Two women standing behind a couch

Our Team

The people accountable for every community we manage. Our onsite teams operate as Stellar Communities, the property management arm of the Stellar Family of Companies.

Berkley Crum
Leads Stellar’s property management operations across owned and client communities, from onsite staffing and training through lease-up execution and owner reporting.

Berkley Crum

DIRECTOR OF MANAGEMENT OPERATIONS

Wendy Lyles

Wendy Lyles

SENIOR REGIONAL OF OPERATIONS

Mayra Juarez
Each Regional Portfolio Supervisor carries direct responsibility for a portfolio of communities and the onsite teams running them: staffing, standards, performance against the weekly benchmarks, and the escalation path owners actually feel.

Mayra Juarez

REGIONAL PORTFOLIO SUPERVISOR

David Garza
Each Regional Portfolio Supervisor carries direct responsibility for a portfolio of communities and the onsite teams running them: staffing, standards, performance against the weekly benchmarks, and the escalation path owners actually feel.

David Garza

REGIONAL PORTFOLIO SUPERVISOR

Adam Holland
Each Regional Portfolio Supervisor carries direct responsibility for a portfolio of communities and the onsite teams running them: staffing, standards, performance against the weekly benchmarks, and the escalation path owners actually feel.

Adam Holland

REGIONAL PORTFOLIO SUPERVISOR

Sloane Lamkin
Drives the systems, technology, and process improvements behind Stellar’s property operations, so onsite teams spend their time on people instead of paperwork.

Sloane Lamkin

INNOVATION MANAGER

Res L.I.F.E.

A group of smiling people at a bible study.

The program is young and growing. It serves Stellar’s own communities today, and we are building it out market by market.

Partner With Us

A community that stays full, well maintained, and worth recommending does not happen by accident. It is daily work, done consistently, by people held to a standard. That is what our teams bring, whether the community is ours or yours.